Effective Date: July 1, 2026
Light Animal Clinic (“Light Animal Clinic,” “we,” “our,” or “us”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information:
Personal Information
- Full name
- Email address
- Mobile or telephone number
- Home or business address
- Appointment information
- Messages or inquiries you submit
- Billing information (when applicable)
Pet Information
- Pet’s name
- Species
- Breed
- Age
- Sex
- Medical history
- Vaccination records
- Treatment history
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Date and time of access
- Cookies and analytics data
2. How We Use Your Information
We use your information to:
- Schedule and manage appointments.
- Provide veterinary medical services.
- Maintain your pet’s medical records.
- Respond to inquiries.
- Send appointment reminders.
- Process payments.
- Improve our website and services.
- Comply with legal obligations.
- Prevent fraud and unauthorized access.
3. Cookies
Our website may use cookies and similar technologies to:
- Remember user preferences.
- Improve website performance.
- Analyze visitor traffic.
- Enhance user experience.
You may disable cookies through your browser settings; however, some website features may not function properly.
4. Sharing of Information
We do not sell, rent, or trade your personal information.
We may share information only when necessary with:
- Payment processors
- Website hosting providers
- IT service providers
- Laboratory partners
- Government agencies when required by law
- Professional advisers (such as accountants or legal counsel)
All third parties are expected to protect your information appropriately.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
Although we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet is completely secure.
6. Data Retention
We retain personal and medical records only for as long as necessary to:
- Provide veterinary services;
- Comply with legal, accounting, and regulatory obligations; or
- Resolve disputes and enforce our agreements.
When information is no longer required, it will be securely deleted or anonymized.
7. Your Rights
Subject to applicable law, you may have the right to:
- Access your personal information.
- Correct inaccurate information.
- Request deletion of your information where legally permissible.
- Withdraw consent where processing is based on consent.
- Request a copy of your personal data.
- Object to certain types of data processing.
To exercise these rights, please contact us using the information below.
8. Children’s Privacy
Our website is not directed toward children under the age of 13. We do not knowingly collect personal information from children without appropriate parental or guardian consent.
9. Third-Party Services
Our website may contain links to third-party websites or use third-party services, such as online appointment systems, payment gateways, Google Maps, or social media platforms.
We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies separately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any revisions will be posted on this page with an updated Effective Date. Continued use of our website after changes become effective constitutes acceptance of the revised policy.
11. Contact Us
If you have questions about this Privacy Policy or your personal information, please contact us.
Light Animal Clinic
Email: [email protected]
Phone: +63963 259 0006
Address: Gate 3, Doña Margarita, Malabanban Norte, Candelaria, Quezon
Business Hours: Monday – Sunday, @ 8:00AM – 5:00PM
Compliance
This Privacy Policy is intended to comply with applicable Philippine laws, including the Data Privacy Act of 2012 (Republic Act No. 10173), and other applicable privacy regulations.